Returns & Exchanges

At ROOT and SOIL, we stand by the quality of our sustainable fashion and offer a 30-day window for returns or exchanges on all unworn items. We strive to ensure your experience is as seamless as the natural fibers in our collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original eco-friendly packaging, ensuring all tags remain attached and the garment is in its original condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.